What is a Claim? Claim[kleym]noun1.An insurance Claim is a policyholder’s request to an insurance company for restitution based on the terms of the insurance Policy. The insurance company, through an Adjuster, investigates the validity of the Claim and pays the policyholder. Share | Have A Question About This Topic? Address Thank you! Oops! Related Contents Combine Your Policies and Save Some things just make perfect sense in pairs. Did You Know This Fact About the Claims Process? Claims can be left open as long as you need. Protecting Those Who Matter Most The importance of life insurance, how it works, and how much coverage you need.